The complaint was eventually rejected due jest to the player’s non-communication. The player from Slovenia had their account closed and was informed that their winnings would not be paid. Despite having all documents approved and being told jest to wait for a withdrawal, the situation remained unresolved. The player from Greece faced repeated issues with withdrawing money from the casino due owo constant requests for verification documents.
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His withdrawal requests had been repeatedly cancelled due owo various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due owo a lack of communication from the player. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her to wait for the processing period, which could take up jest to czternaście days.
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